Connection Newsletter
Delivering Unforgettable Service Every Day
Despite industry shifts, supply chain challenges, and pricing volatility, we continue to deliver for our valued customers—raising the bar for service in multifamily and investing in the communities we serve.
Chadwell Supply is:
- Strategically positioned for growth
- Building relationships every day
- Opening new branches, expanding services across the country
- Investing in local communities
“We’re celebrating an extraordinary time of strategic innovation and unprecedented success, which we accomplished by working hard, together, and continuing to deliver unforgettable service for our customers. We will maintain that focus and finish strong in 2025!”
— Mark Chadwell, Managing Partner, Chadwell Supply
Solving Problems
Customers in Charlotte were having an issue with their heat pumps. The units cooled, but they would also kick on even when the thermostat wasn’t calling for cooling. Perplexed, they called Chadwell Supply for help.
Darryl
Steve
Shannon
Mike
Darryl Medley, Steve Hamrick, and Shannon Mitchem answered that call. Working with Merchandising Specialist Mike Shelton, these incredible sales superstars discovered the problem, devised a solution, and satisfied the customer. Thank you to Darryl, Steve, Shannon, and Mike for living out the Chadwell Supply core values of being selfless, innovative, hardworking, and solution oriented—you make us proud!
Celebrating Excellence
Vicki Shea
National Account Manager, Pennsylvania
PAA Keystone Awards 2025 Supplier of the Year
Jeremy Bloom
Territory Sales Manager, Detroit
2025 PMAMM President Award
Vann Flippen
Field Installation Manager, Florida
The HVAC pro our multifamily customers trust most when they need an answer now.
Expanding Services
- Our quality of service, fill rate, and Net Promoter Score (79!) continue to set us apart from the competition.
- We listened to our customers and made sure to have plenty of R-410A equipment available through the HVAC season.
- As the industry shifts to A2L refrigerants and equipment, you may have questions. We have answers.
- We are expanding our installation and custom fabrication services.
- We installed more than 3,000 HVAC units this year!
Honoring Our Operations Teams
Chadwell Supply’s Operations superstars are always there for our team and for our customers. This quarter, we celebrated their hard work, dedication, and commitment to delivering unforgettable service.
Reaching New Heights
We’re kicking off 2026 by opening a new branch in the Mile High City—Denver, CO! We cannot wait to deliver the Chadwell Supply Difference to our valued partners in Colorado from a local branch in their neighborhood.
Keeping in Touch
Chadwell Supply offers many different ways to stay connected with what we’re doing and what’s happening in multifamily. From important industry news to compelling conversations with multifamily experts to our quarterly company newsletter—if it’s happening in multifamily, you’ll hear about it here!
Chadwell University
- Enhancing our training capacity with more experts, including bilingual instructors.
- Online courses coming soon to add new ways for our customers to learn.
Visit ChadwellSupply.com/news to stay informed about the latest multifamily insights, stay up to date on supply chain challenges, and discover on-demand resources that will make every day a little bit better.
