/ Resources / Podcast

Podcast

A Chadwell Supply podcast

The MRO Show

Stay up to date with the latest MRO industry news and take a deep dive into important issues affecting multifamily property maintenance and operations. Enjoy engaging conversations with people who understand the unique needs of multifamily owners, managers, and maintenance professionals.

Episode 058

Watch the Latest

The MRO Show · Ep. 058

How to Build Customer Trust in Multifamily

What does “unforgettable service” look like? In this episode, Jamie and Adam talk about what great service really looks like and how the relationships you build throughout your career can shape your reputation for years to come. Jamie shares trust-building strategies, the importance of making—and owning—mistakes and how to anticipate customer needs. Listen to this episode of The MRO Show and become your customers’ “easy button.”

Watch on YouTube

Keep watching

Recent Episodes

Listen your way

Every episode, all in one place

Catch up on the conversations you missed or revisit the insights you want to share with your team.

Loading The MRO Show podcast player.

Voices from multifamily

Meet Your Hosts

Adam Porter, host of The MRO Show

Host

Adam Porter

A veteran multimedia journalist, Adam invested nearly a decade in the MRO industry before pursuing a career in journalism and content writing. He worked on the supply side at an appliance parts company and as a renovation and repair professional for a maintenance contractor. After two decades sharing stories and crafting compelling content across multiple industries, Adam came back to MRO, joining Chadwell Supply’s Marketing Team in 2023. He is excited to be part of a dynamic team making a real difference for their multifamily MRO customers.

Rebecca Wagner, host of The MRO Show

Host

Rebecca Wagner

A Certified Apartment Manager with more than two decades of experience in the multifamily industry, Rebecca began her career as a leasing consultant. She excelled, moving into property management before transitioning to the vendor side of the business, first in commercial advertising then MRO sales. Rebecca says joining the multifamily industry is the “best decision I ever made.” She came to Chadwell Supply in 2017, where she is Senior Vice President of Marketing. Rebecca thrives when helping people, and she loves being part of a team committed to service and fully dedicated to multifamily.

Join the conversation

Reach out to The MRO Show

Have a question, topic idea, or industry perspective to share? We’d like to hear from you.

Loading The MRO Show contact form.

Other Related Resources

Find More Articles and Resources in Articles

The MRO Show Presented by Chadwell Supply