/ Policies / Returns


Please either request a Returned Goods Authorization (RGA) form on our Contact Us page or contact a Chadwell Supply customer service representative (customerservice@chadwellsupply.com or 888-243-2423) before returning any product. Our drivers cannot pick up returns without an RGA ticket. Any returned product must be in the original, undamaged carton and must be in resalable condition. Returns are only accepted within 90 days of purchase or 30 days for the Chadwell Supply Chemicals Satisfaction Guarantee. We reserve the right to charge a restocking fee of 15% for any return. Special Orders may not be returned.

Air conditioning equipment and appliances may be returned only if they are kept in the original packaging (unless otherwise approved by the manufacturer) and must follow the process above.

For more information about special warranty procedures related to HVAC equipment, water heaters, and appliances, visit our Warranty Page.