The MRO Show · Ep. 054

How Maintenance Impacts Resident Retention

Danny Dugger is a second-generation maintenance professional who knows exactly how important that work is to the bottom line in multifamily. In this episode, Danny and Adam talk about what it means to “be invested,” how resident expectations are changing, and how a few fundamental skills will help a maintenance pro be successful.

He also shares why he created Apartment Peeps—a community for multifamily pros on social media—and how, 10 years later, that community is bringing leasing and maintenance together to share perspectives and find greater success.