The MRO Show · Ep. 057
Finding Hidden NOI
John Daniell has invested decades in multifamily, and it shows in how he reads the market. In this episode, John and Adam unpack what's really driving the industry's "economic hangover" in 2026 and why customer experience is the thread connecting retention, profitability, and trust. They dig into the real cost of a broken supplier relationship, including a startling per-property dollar figure tied to lost maintenance productivity, and talk candidly about what it means to invest in a customer rather than just sell to one.
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